Superior Service, Great Pricing, Unmatched Security

“I have worked with larger IT service firms, but Ascent is superior in service, pricing, and security knowledge.”

Ascent Systems is knowledgeable and skilled in managing all our critical IT/IS needs and they are great partners. John is very experienced with ERP (enterprise resource planning) systems of many industries, knows weaknesses in security systems, and keeps abreast of how sophisticated hackers have breached other companies.

The Ascent team understands our needs, our processes, and extremely high security demands. As a defense subcontractor, we fall under the strict compliance requirements of CMMC. Our customers have stated that we are further along in our security than their other larger suppliers. I’m sure they are using the templates that Ascent created for us to benchmark their other customers.

John and his team are only a phone call away and are willing to come to the plant 24/7 to quickly resolve issues that could not be handled remotely or via the telephone.

Ascent is the firm I would choose. They are an invaluable partner to our company and provide us with superior 24/7 service. Their pricing is very reasonable, and invoices are detailed to support their fees.

William Hillman Controller
Irwin Automation, Inc.

Continuous Business Support

“We are a better company since choosing Ascent”

One of the best things to come out of partnering with Ascent is their prudent, practical, and economical response to hardware and software issues and issue prevention.

Ascent consists of a smart and reliable team dedicated to making sure that we are operational and secure at all times. The team is just a phone call away and responds immediately to any technology issues at hand.

Ascent is a reliable IT firm that provides continuous support while staying relevant to constantly evolving IT software, hardware, and network security. Implementation of new technologies is seamless and practical. Before Ascent, I felt like we were falling behind in technology. Now, they have completely turned that around and we leverage technology everywhere in our company. Simply put, we are a better company since choosing Ascent and have never had an issue.

Jamie Stilley Jamie Stilley President
Amerikohl Aggregates

Carefree IT

Peace of mind... that is what Ascent Systems provides. John and his team monitor all the things I know I should be doing (and more) but don't have the knowledge, skill, or time! It is a huge relief… They allow me to focus on my business knowing that the tech side is handled.

Ascent communicates with us on a daily, scheduled basis about the status of our systems. I feel up-to-date and in-the-know of my company's IT. We don’t have any surprises. Ascent’s IT support is not just provided to us, it is explained to us.

We’ve used Ascent’s services since 2019. John has a great team… I am a very satisfied customer.

Krista L. Rugh Krista L. Rugh Owner
HLC Bookkeeping & Office Services

We Always Get a Live Person

The single biggest benefit of working with Ascent is the ease of having someone to call and getting a live person immediately to help with a tech issue. We know the people on the other end of the line and have worked together for years.

We are a financial services firm and so cybersecurity for our clients’ data is very important to us. John and the company keep us updated as to current and new security concerns and how to address them. They work hard to get the best price when any new hardware or software is necessary. The Ascent team has provided us with IT support for fourteen years now!

My only complaint – sometimes it’s all over my head – my fault, not theirs!

Steve Fuhrer Steve Fuhrer President
Fuhrer’s Inc.
Investments and Insurance

Service • Solutions • Prevention

“We always get friendly help from a real person who cares about our business”

Peace of mind is the single biggest benefit we get from working with Ascent Systems.  In working with their team, we know that any problems we have will be taken care of.  We also know that their proactive approach to I.T. will prevent problems before they happen.

Ascent Systems has a personal touch that was missing from our work with other firms in the past.  When we call the helpline, we always get friendly help from a real person who cares about our business.  We feel valued, which hasn’t always been the case with other I.T. firms.

If you want excellent customer service, proactive prevention of problems before they happen, and real solutions when problems do occur, then choose Ascent Systems.  They will save you money and you will enjoy working with them!

John H. Patterson Executive Director
Pittsburgh Community Television